38 messages in org.mozilla.lists.dev-apps-thunderbirdRe: Devs: please consider most-voted ...| From | Sent On | Attachments |
|---|---|---|
| Ben Bucksch | Dec 10, 2009 3:44 pm | |
| Joshua Cranmer | Dec 10, 2009 5:36 pm | |
| David Ascher | Dec 10, 2009 5:36 pm | |
| Joshua Cranmer | Dec 10, 2009 5:45 pm | |
| Ron K. | Dec 10, 2009 8:58 pm | |
| Ben Bucksch | Dec 11, 2009 4:38 am | |
| Joshua Cranmer | Dec 11, 2009 5:06 am | |
| Pavel Cvrcek | Dec 11, 2009 5:28 am | |
| Mark Banner | Dec 11, 2009 5:46 am | |
| Wayne Mery | Dec 11, 2009 6:09 am | |
| Wayne Mery | Dec 11, 2009 6:13 am | |
| Robert Kaiser | Dec 11, 2009 7:16 am | |
| Pascal Sartoretti | Dec 11, 2009 7:47 am | |
| gNeandr | Dec 11, 2009 8:03 am | |
| Pascal Sartoretti | Dec 11, 2009 8:11 am | |
| gNeandr | Dec 11, 2009 8:53 am | |
| Wayne Mery | Dec 11, 2009 10:22 am | |
| Chris Ilias | Dec 11, 2009 10:35 am | |
| Rolf Gloor | Dec 11, 2009 11:00 am | |
| Rolf Gloor | Dec 11, 2009 11:11 am | |
| Bryan Clark | Dec 11, 2009 11:35 am | |
| David Ascher | Dec 11, 2009 11:35 am | |
| Wayne Mery | Dec 11, 2009 11:57 am | |
| Wayne Mery | Dec 11, 2009 11:59 am | |
| Dan Mosedale | Dec 11, 2009 12:51 pm | |
| Dan Mosedale | Dec 11, 2009 1:04 pm | |
| gNeandr | Dec 11, 2009 3:00 pm | |
| Andrew Sutherland | Dec 11, 2009 3:24 pm | |
| Wayne Mery | Dec 11, 2009 3:37 pm | |
| David Ascher | Dec 11, 2009 3:43 pm | |
| David Ascher | Dec 11, 2009 3:49 pm | |
| JoeS | Dec 11, 2009 5:00 pm | |
| Ron K. | Dec 11, 2009 5:49 pm | |
| Joshua Cranmer | Dec 11, 2009 7:06 pm | |
| JoeS | Dec 11, 2009 7:30 pm | |
| Ben Bucksch | Dec 12, 2009 6:49 am | |
| Rolf Gloor | Dec 12, 2009 8:11 am | |
| Ludovic Hirlimann | Dec 13, 2009 9:55 am |
| Subject: | Re: Devs: please consider most-voted bugs | |
|---|---|---|
| From: | Chris Ilias (nm...@ilias.ca) | |
| Date: | Dec 11, 2009 10:35:41 am | |
| List: | org.mozilla.lists.dev-apps-thunderbird | |
On 09-12-10 6:44 PM, Ben Bucksch wrote:
I'm amazed to see that the "bounce" feature has 256 (a byte, yay) votes. That makes it #3 of the top most-voted bugs for Thunderbird (including Mailnews Core).
I think we should take votes into consideration when deciding what to work on. That's one way to listen to users. Although that's arguably screwed towards advanced users, fixing the top pet peeves of our users is surely a good thing and will help the reputation of Thunderbird.
While there is quite a bit of backlash to your post in this thread, I think everyone appreciates that you took the time to look at the data and list the top bugs-by-vote. So first off, thanks.
However the threshold of discovering bugzilla, learning how to use it, creating an account, and voting for a bug is so high that vote count does not represent what most users want. I run the Thunderbird support newsgroup, and I don't remember the last time anyone asked about PGP (and I consider the threshold of using a newsgroup to be too high to be representative of the user-base as well).
In other words, I think people like your notion, but think you are looking at the wrong metric. This is why I posted in here a couple of months ago about getting user metrics about how people use Thunderbird. <http://groups.google.com/group/mozilla.dev.apps.thunderbird/msg/7881ff897eac8709>
I don't spend much time on Thunderbird, so I don't know if there is any work being done on getting those metrics, or if it's possible via current resources (i.e. getsatisfaction). Hopefully, the future implementation of SUMO for Thunderbird will also use something Omniture, so Help search terms can be tracked.
P.S. Personally, I still think having a UI for profile backup and restore is #1. :-)
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