Hello,

We're experiencing a problem with our network license for several of our offices that's very strange. I have tried contacting support regarding this several times but have heard nothing.

When a user tries to start SketchUp 6 they get an error message saying:

"SketchUp was unable to validate the license file: EZTRIAL1_EXCEEDED_USERS."

I have verified that nobody else was using SketchUp and that we should have 3 licenses available. All of our users are unable to access the Pro features of SketchUp. Here is a screenshot of the error message:

http://home.comcast.net/~wills120/Work/error1.jpg

When I look at the license information, it shows that it's a Single- User license that expired in 1969....this is definitely messed up

http://home.comcast.net/~wills120/Work/sketchup.jpg

I've noticed that the error doesn't occur when an Admin or Domain Admin is logged in....only for Domain Users. This is, of course, a major problem. We can't give everyone local admin rights. Any ideas?