6 messages in com.mysql.lists.eventum-usersRE: Documentation?
FromSent OnAttachments
Dorthe Luebbert11 Jul 2004 14:25 
Joao Prado Maia12 Jul 2004 11:28 
Virg...@bunge.com12 Jul 2004 11:37 
Joao Prado Maia12 Jul 2004 11:50 
Dorthe Luebbert12 Jul 2004 12:06 
Bryan Alsdorf12 Jul 2004 17:50 
Subject:RE: Documentation?
From:Virg...@bunge.com (Virg@bunge.com)
Date:07/12/2004 11:37:08 AM
List:com.mysql.lists.eventum-users

You know what? I think the question on most people's minds (I know it's MY question) about the round-robin assignment is HOW it is applied. What process uses these assignable pools of resources for a given project? Should it affect some entry screen? Does it affect some particular automated process?

______________________________ Virgil Green Principal Analyst IT Commodity Processing Systems Bunge North America

"Joao Prado To:
<even@lists.mysql.com> Maia" cc: <jp@mysql.com> Subject: RE: Documentation?

07/12/2004 01:28 PM

Dorthe,

I wonder if there is more documentation than the links on

http://dev.mysql.com/downloads/other/eventum/index.html

and the online help screen. For example I would like to know what "Round Robing assignments are"...

Is there anything around?

Sorry, no. There's only so much time, and most of our focus is on the installation/code of Eventum that is used internally by MySQL AB. Documentation is a part of our TODO list, though.

The round robin assignment feature is exactly what it says - it will assign new issues dynamically to a list of users, in a round robin fashion. The working hours feature will let you tell Eventum which hours are valid as "working time" for those users. This is especially useful for teams with members in different timezones, as Eventum will look into each user's timezone working hours to see if s/he should be assigned to the new issue.

Hope that helps.

--Joao

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