Fixed bugs:

The suggestion by Jim to process the mailboxes sequentially seems to be working with the simple script I posted (thanks Jim). I would recommend that the documentation be changed to warn others of this potential problem.

Joao and I discussed possible causes for the setup.conf.php file overwrite problem. If it happens again, I will save a copy of the overwritten file. My hunch is that it was somehow related to the download_emails.php locking problem. Time will tell.

New Bugs:

- Switching between projects while under the "Associate E-mails" doesn't always refresh the list of unassociated E-mails. It is then necessary to hit the "Search" button to refresh the page (verified that other search restrictions, such as keyword, were not set)

- While viewing an issue's detail page and switching to a different project, Eventum should direct the user to either "My Assignments" or "List Issues", instead of the 'duh' page that says "issue XXX could not be found in the currently selected project".

- Occassionally, a reply from an external customer to an existing issue will cause the sending customer's E-mail to appear as coming from "Customer Name <project support address>", i.e (Joe User <supp...@ourdomain.com>). This should never, ever happen. Only staff members that are assigned to the issue should appear as sending E-mail from the project support address. In a recent case, a copy of the reply was sent back to the customer (duplicate message), and the customer was very confused to see the supp...@ourdomain.com as their address.

- Canned E-mail responses should not be global for all projects. They should be restricted on a per project basis.

- The graphical statistics on the Profile page get cutoff when there are many categories associated with the project. Look at http://people.cgb.indiana.edu/pds/eventum_stats.png "Issued by Category" for an example.

- Issue number is only showing up when Eventum sends an E-mail for an internal note or update. It does not display an issue number for replies that get sent to staff members. It is good that the customer doesn't see the issue number, but bad that staff members can't see it.

Feature requests:

- The stats and reporting capabilities could be improved. Multiple types of graphs and Gant charting ability would be useful. There should be a simple way under "Reports" to create and save custom SQL queries for generating reports (no need to create a new PHP file). Right now, "Advanced Search" is generally more useful than Reports. A hybrid between the two would be interesting.

- User pref to disable all Javascript pop-up confirmation windows. The existing configurable time delay is nice, but even a 1-2 second window can still be slow. I only want to be bothered by a popup if there is an error.

- Phone call "Reason" field should be configurable from the Administration page.

- Ability to attach files to outgoing E-mails (i.e replies)

- Note entries do not list recipients of the note, only the person who sent the note. It would be helpful if the staff notification list entries were duplicated in the title, such as:

Internal Notes (n) - Will be sent to: staff1, staff2, ...

Thanks.

-phillip