2 messages in com.mysql.lists.eventum-usersRegarding the SLA..
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Singh Raina, Ajeet27 May 2008 03:33 
Singh Raina, Ajeet27 May 2008 03:36 
Subject:Regarding the SLA..
From:Singh Raina, Ajeet (ajee@logica.com)
Date:05/27/2008 03:36:39 AM
List:com.mysql.lists.eventum-users

Hello Guys,

Today I came across Eventum.Earlier I have been using OTRS and HelpCORE as Ticket Tracking Tool.Eventum, no doubt , is superb Tool but I need to know if the following features exist in this system or not .Its related to SLA ?( Service Level Agreement).

Pls Suggest?

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