2 messages in com.mysql.lists.eventum-usersRe: Newbie help with Reply
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David Boyd05 Feb 2005 19:13 
Bryan Alsdorf08 Feb 2005 14:14 
Subject:Re: Newbie help with Reply
From:Bryan Alsdorf (bry@mysql.com)
Date:02/08/2005 02:14:07 PM
List:com.mysql.lists.eventum-users

Hi,

David Boyd wrote:

First off, thanks for the very cool Eventum. I really like it.

I'm a new user who is confused (mostly because of a lack of documentation) about how the Reply feature is supposed to work.

Sorry, we have very little documentation right now.

I can hit reply and get emails to the people on the notified list (running only process_mail_queue.php at the moment through a cron job).

However, I would think that the Reply email that was sent from the bug would show up in the bug as well (it doesn't).

I was hoping it would look like this:

http://bugs.mysql.com/bug.php?id=1574

Where each Reply that was ever sent would show up in the body of the bug too.

Can Eventum do this? Am I missing some piece of the puzzle to make this happen?

Yes, sent emails should show up in the bug/issue. I am guessing your problem is you don't have any email accounts setup. Because of the database structure, you have to have at least one email account setup for emails to show up on the issue page. This is a bug that will be addressed in the future, but for now just add an email account (Administration -> Manage Email Accounts as an admin) and associate it with your project. To get emails you already sent to show up, run the following query (assuming your new account has an ID of 1).

UPDATE eventum_support_email SET sup_ema_id = 1 WHERE sup_ema_id = '';

If the emails still don't show up, please let me know.

/bryan MySQL AB