Hi,

by testing subject based routing I recognized that emails with special
characters (like ä, ö, ü, ß in german) doesn't work properly. Instead of
relating the email to an existing issue, Eventum creates a new issue.

I extracted the code which looks for an Issue ID in the email subject in
class.support.php at line 752 and tested the regular expressions in an extra
php-site. Well, it worked correctly, so I don't understand why there is created
a new issue. Because the value of $should_create_issue is IMO false.

Any solution? Maybe from a german user?

Regards Frank