2 messages in com.mysql.lists.eventum-usersRe: Copies of support emails| From | Sent On | Attachments |
|---|---|---|
| Eliot Blennerhassett | 26 Jul 2005 17:13 | |
| Eliot Blennerhassett | 26 Jul 2005 20:06 |
| Subject: | Re: Copies of support emails |
|---|---|
| From: | Eliot Blennerhassett (lin...@audioscience.com) |
| Date: | 07/26/2005 05:13:06 PM |
| List: | com.mysql.lists.eventum-users |
Sally L. Reich wrote:
Hey Eliot,
I had checked that link out yesterday but didn't do too much sniffing. I didn't get a chance to look deep today, either.
The mailing list is here, you can browse or subscribe to email version http://lists.mysql.com/eventum-users
If I was able to I may have found out the answers to the following, but I'll ask you in case you know off the top of your head:
1. It seems like closed issue summaries still show up when you click on the “lookup issues by their summaries” icon on the Associate Emails page. Anyway to filter out closed issues?
Submit this question/request to the eventum users mailing list. even...@lists.mysql.com
2. Anyway to delete an issue? (I created a new issue because I didn't "see" it in the summary list. Turns out it wasn't a new issue. I disassociated the email but can't seem to delete the issue so I closed it. This will throw numbers off, but don't know if numbers are being counted.)
AFAIK no.
3. "List Issues" and "My Assignments" are the same thing. Wouldn't 'List Issues" give one a list of, say, all open issues?
I think My assignments is a shortcut to List issues with the Assigned quick search filter set to your ID. List issues is the same screen, but retains whatever the previous search criteria were.
4. Haven't used it yet, but there is a button to click on called “Mark as Duplicate.” Does this mean that someone put in the same issue twice?
Basically yes. It is more relevant in systems where customers can enter their own issues, or issues are autocreated from incoming mail.
Or that the same company is having the same problem at some later date?
In this case reopen the old issue.
Or the same issue has come up in different companies?
Not sure about this one, as to how the notifications work, don't necessarily want dealings with both companies mixed up. In this case you could set an "Associated Issue" instead.
Or that I should've used this button to deal with #2 above?
Probably yes. I think you still can do that with the one you closed. Hmm. I think you have to reopen it first.
Well, I think that's it for now, other than what could be considered a typo ("Issues by User" should be "Issues by Tech Support Person (or whatever)).
I should have time tomorrow to research the answers if you don't get to this, Eliot.
Thanks in advance for any help, ~Sally