G'day,

We have Eventum v2.0.1 installed and have noticed one difference to v1.7.x.

When an issue is created from an email, Eventum now tries to email the original recipient of the issue, which is the system itself and is subsequently "rejected" (aka blocked). This happens with every issue now created.

The end result is issues with a note that has (at the top of the note):

--- WARNING: This message was blocked because the sender was not allowed to send emails to the associated issue. Only staff members listed in the assignment or authorized replier fields can send emails.

----------------------------------------------------------------------

Dear rsd-it-support@...

---

The only way I have found to fix this issue is to change the PHP code of include/class.support.php so that it doesn't specify any recipient to the Notification::notifyAutoCreatedIssue() call.

Has anybody else hit this issue? Is it a configuration issue at our end?

Looking at the auto created template: templates/notifications/new_auto_created_issue.tpl.text

The implied logic within that file is a bit strange to me too. ... {if $is_message_sender} {t escape=no}We received a message from you and for your convenience, we created an issue that will be used by our staff to handle your message .{/t} {else} {t escape=no}We recieved a message from {$sender_name} and created an issue from it. Since you were a recipient of the original message, we are sending you the issue details.{/t} {/if} ...

Why would an email need to be sent to the "recipient of the original message"? Is there some work flow issue that we have overlooked?

Thanks heaps to anybody that can shed some light on the issue.

Christopher

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