We use Eventum for all our support aliases, and create a new project for each with the alias associated as the outgoing address. We have been having problems with this on occasion. Specifically, replies that come from users will sometimes appear as coming from the support address:

From: Joe User <support@...>

This can happen for external customers, as well as other staff members which are known to Eventum, but aren't associated as staff for that project. In the latter case, Eventum lists the staff members on the "Staff:" line of the notification list, even though they aren't staff for the project/issue in question.

This becomes especially confusing when several external customers are on the notification list for a particular issue, and they see replies from one another as coming from the support alias. This problem has existed in all previous versions, and still exists in Eventum 1.2.2. I consider it to be a critical bug that needs to be fixed before 1.3 is released.

-phillip