Someone with an Outlook 2003 client gets an error when checking their IMAP accounts, and this is what I see in the logs:

Nov 28 15:27:19 imapd: Connection, ip=[x.x.x.x] Nov 28 15:27:19 imapd: Connection, ip=[x.x.x.x] Nov 28 15:27:19 imapd: LOGIN, user=user1, ip=[x.x.x.x], protocol=IMAP Nov 28 15:27:19 imapd: LOGIN, user=user2, ip=[x.x.x.x], protocol=IMAP Nov 28 15:27:23 imapd: DISCONNECTED, user=user2, ip=[x.x.x.x], h, b, t Nov 28 15:27:53 imapd: LOGOUT, user=user1, ip=[x.x.x.x], h, b, t

It appears the DISCONNECTED message fits into the time he had the problem. All of the other entries in the logs show LOGOUT for each IMAP check. Is this a message brought about by the server? Could it be caused by the client?

And, importantly, what can I do to further troubleshoot or debug this problem? Apparently it's a frequent problem for a particular workstation. I'm curious if there's anything I can do on the server side to get a better idea what's going on at the time it "crashes" on them.

Thanks, Scott