8 messages in net.sourceforge.lists.courier-maildropRe: [maildropl] RE: Out of Office Rep...
FromSent OnAttachments
Andrew GarganSep 5, 2005 2:49 am 
Andrew GarganSep 5, 2005 6:33 am 
Barry FlanaganSep 5, 2005 7:40 am 
Will MaierSep 6, 2005 8:07 am 
Tony EarnshawSep 6, 2005 8:49 am 
Will MaierSep 6, 2005 9:04 am 
p dont thinkSep 6, 2005 6:55 pm 
Tony EarnshawSep 6, 2005 10:07 pm 
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Subject:Re: [maildropl] RE: Out of Office Replies and FilteringActions...
From:Barry Flanagan (barr@flanagan.ie)
Date:Sep 5, 2005 7:40:07 am
List:net.sourceforge.lists.courier-maildrop

Andrew Gargan wrote:

I am looking for just a generalised tutorial on maildrop filtering too! (some solid examples that are in use by you would help :)

Also the boss here wants automated responses to some messages ...

ie : support tickets etc.

( in other words ... someone requests a work ticket ... we send them a reply saying we got it and give them the ticket number: )

You should probably check out a proper ticketing system for this type of thing. I have used Cerberus Helpdesk (www.cerberusweb.com) in many sites and it is exceptionally good at handling any sort of mail queue where you have multiple people dealing with emails (sales@, support@, info@, etc.) and need to have auto-replies and/or mail management.

Hope this helps.

-Barry Flanagan

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-Barry Flanagan