RE: Continuation of Thread no. 1514 - Stephen Allen - com.mysql.lists.eventum-users

4 messages in com.mysql.lists.eventum-usersRE: Continuation of Thread no. 1514

From	Sent On	Attachments
Kraer, Joseph	28 Dec 2005 12:43
Stephen Allen	29 Dec 2005 05:01
Kraer, Joseph	29 Dec 2005 06:30
Kraer, Joseph	29 Dec 2005 08:23

Subject:	RE: Continuation of Thread no. 1514
From:	Stephen Allen (sal...@onetravel.com)
Date:	12/29/2005 05:01:41 AM
List:	com.mysql.lists.eventum-users

For what it's worth, I'd would suggest two different types of reminders.

1) A single reminder, as Eventum works now. 2) An option to make the reminder recurring. Perhaps this could be a simple Boolean flag for the reminder above.

This would save a lot of time over currently having to setup up duplicate reminders for 15, 30, 45, 60, ... minutes.

As always, thanks for a great tool!

We've been running various versions of Eventum now for nearly a year to manage both our in-house help desk and software development issue tracking.

Two additional departments have requested their own 'projects' to track their issues recently, so I'm pretty happy with the adoption we've had from the business.

-----Original Message----- From: Kraer, Joseph [mailto:jkr...@taylorbean.com] Sent: Wednesday, December 28, 2005 3:44 PM To: even...@lists.mysql.com; Joao Prado Maia Subject: Continuation of Thread no. 1514

Last posting on this thread was:

Chris,

On a reminder condition - if the condition is >24 hours - should the result happen each cycle of the reminders cron job?

No, it should just trigger once, and then stop until Eventum clears out the reminder flag for that particular issue.

--Joao

My question is the following: When is Eventum going to clear out that flag? Or, better yet, how can I avoid the flag being set to begin with? I'd like Eventum to continue to send reminders ***every*** time that it runs the cron job. Right now, it is set at 10 minutes, but I could delay to 15 minutes. The point is that the group leaders don't want the tech support issues sitting that long without resolution or, at the very least, without updating.

Sorry, I wasn't subscribed at the time of this thread, so I didn't know a better way to restart it.

Thank you,

Joseph "Tito" Kraer Business Systems Analyst Taylor, Bean & Whitaker Mortgage Corp