Tim you cannot have the subject based routing turned on to get it to make a ticket. Then you have to click on the list of Auto-Creation of issues and get it to be associated with an issue. That is how I got mine to auto create the tickets.

My problem is that I cannot have both at the same time. That is what I'm still trying to figure out.

I don't have time to test this, but I have a suggestion. If it works, let me know and I will incorporate it into our next release.

Edit include/class.support.php, the createIssueFromEmail method.

After this code: // look for [#XXXX] in the subject line if (preg_match("/\[#(\d+)\]( Note| BLOCKED)*/", $subject, $matches)) { $should_create_issue = false; $issue_id = $matches[1]; if (!Issue::exists($issue_id, false)) { $issue_id = ''; } elseif (!empty($matches[2])) { $type = 'note'; } }

Add: else { $should_create_issue = true; }

-----Original Message----- From: Tim Uckun [mailto:timu...@gmail.com] Sent: Wednesday, February 22, 2006 5:35 PM To: even...@lists.mysql.com Subject: Email Integration.

So far I have been able to get eventum to pick up the emails using subject based routing. I would however prefer to have these emails turned into tickets. If I click on "use this email for routing" It does nothing. It checks the email box, marks the message as read does not delete it from the inbox, does not create a new ticket.

Does this mean I can't use subject based routing and auto creation of tickets?