First let me say that Eventum is an absolutely wonderful peace of software. We have been using it our company for a few months now and it works beautifully...at least for those users who actually take the time to post to Eventum rather than sending individual emails. That is where my trouble currently lies. We've been trying to get users to use Eventum rather than sending emails saying "this is messing up" to one person in our IT department, but some people just can't get on the bandwagon. Thus we are trying to get auto creation of issues through an email address set up.

I added an email called "techsupport" under Administration > Manage Email accounts and turned on Auto-Creation of Issues. When I test the account, everything checks out fine. When I run download_emails.php from the command line, nothing happens. When I run it from browser, it says the account can't be found. I've tried it with subject based routing on and off, and still nothing.

Any help would be greatly appreciated.

Many thanks, Strock