7 messages in com.mysql.lists.eventum-usersRE: Routed issues and notes| From | Sent On | Attachments |
|---|---|---|
| Nicolas Clemeur | 08 Dec 2004 23:21 | |
| Joao Prado Maia | 09 Dec 2004 06:29 | |
| Nicolas Clemeur | 09 Dec 2004 23:24 | |
| Anton Webber | 11 Dec 2004 12:19 | |
| Bryan Alsdorf | 12 Dec 2004 22:22 | |
| Bryan Alsdorf | 15 Dec 2004 09:41 | |
| Nicolas Clemeur | 19 Dec 2004 23:01 |
| Subject: | RE: Routed issues and notes |
|---|---|
| From: | Nicolas Clemeur (ncle...@daesim.com) |
| Date: | 12/09/2004 11:24:10 PM |
| List: | com.mysql.lists.eventum-users |
If you don't or can't use the email/note routing interface, you could simply rely on the project-based outgoing email address to track those emails. For instance, emails sent from within Eventum (and a specific project) would be sent as from a certain address, which you can specify, and then you can use an address that you have access to. You could have a proj...@domain.com address that is mapped on the server to a IMAP account, so replies to your message are sent to that IMAP mailbox, and then Eventum can download those messages with a cron job.
Well, I am not to sure what do you exactly mean by download these messages. Should I use the download_emails.php or pass these emails to route_notes.php? I guess if I use the download_emails.php, the notes won't endup in the notes field? Or am I wrong?
I have tried the following setup: reply adress to any notes at even...@company.com (this imply to disable rerouting interface). I use fetchmail/procmail/formail to then analyse the received email. If the subject contains "[#id] Note", I pass the mail to route_notes.php otherwise I simply pass it to route_emails.php. This is almost working: indeed these two php scripts (route_notes and route_emails) check if the rerouting interface is enabled or not. I had to disabled it so that I can obtain one single reply adress... So now I am back to the start, I need to enable the rerouting feature to get these scripts to work, but I can't to it since I need one single reply adress.
I am probably missing something, but I can't find what... Any idea or suggestions?
Wouldn't that map pretty well to Categories in Eventum?
Yes indeed! Combined with custom field it is really powerfull!
No, that's not an option, and that's because there is no reason for the sender to receive a copy of something he did it himself. Why be notified of something that you did? You already know about what you did ;)
However, other people already asked for this and it is on our roadmap for a future release of Eventum.
Yes I agree with this, but it can be usefull in some case (for example when you are testing, it makes life much easier when you can see if this action will generate an email or not,...)
BTW: there was a not so nice feature with the email-error-logging system. If the error occurs when the email is sent, that will generate another email, that generate another email and so on... I got 2000 emails in my mailbox before realising the problem. It might be something difficult to fix, but I thought I let you know...
Thanks a lot for your comments!
Best regards,
Nicolas