8 messages in com.mysql.lists.eventum-usersRe: Invalid characters in issue descr...| From | Sent On | Attachments |
|---|---|---|
| ZB | 25 Jan 2006 22:17 | |
| Bryan Alsdorf | 25 Jan 2006 22:49 | |
| ZB | 26 Jan 2006 07:24 | |
| Spahr, Bryan | 26 Jan 2006 07:30 | |
| Stefano Rosanelli | 27 Jan 2006 07:14 | |
| Bryan Alsdorf | 29 Jan 2006 20:45 | |
| ZB | 30 Jan 2006 08:23 | |
| Bryan Alsdorf | 26 Feb 2006 19:50 |
| Subject: | Re: Invalid characters in issue description? |
|---|---|
| From: | ZB (zb-l...@brightlinecompliance.com) |
| Date: | 01/26/2006 07:24:39 AM |
| List: | com.mysql.lists.eventum-users |
Yeah, I believe most, if not all, of the people who were having errors were using IE. And for the most part, the descriptions were being copied from either Word or Excel. But if I'm remembering correctly, we still had problems when we took the ellipses out of the pasted text and replaced them by hand.
I'll poll my users and see if anyone is still having problems, and also see if there were in fact other characters that were causing the same problem.
Thanks for your help!
ZB On Thursday 26 January 2006 1:49 am, Bryan Alsdorf wrote:
Hi ZB,
ZB wrote:
Hi all
I've recently installed Eventum and have had a few users notice that some issues weren't being submitted. They would set a category, a priority, user assignment, a summary, and enter a description, then hit submit; for the issues in question, the creation screen would basically just reload.
Through some trial and error, I was able to determine that this was being caused by some invalid characters / punctuation in the description text. The biggest culprit for us were ellipses (...). Once we remove those from the description, the issue was submitted.
Does anyone have information regarding other invalid characters or character combinations for Eventum? Is there any way to fix this, and allow some of these characters?
I am assuming this is with Internet Explorer? In the past I have noticed that Internet Explorer does not properly submit the form if it contains special characters. Most commonly these characters were from copying from MS Word (which replaces normal quotes or "..." with special characters. My solution was to replace these special characters with normal characters before submitting. However, I could very well have missed some, so let me know the character so I can fix it.
The code that automatically changes this is /eventum/js/global.js, function replaceSpecialCharacters.
Best Regards, /bryan