This may seem odd, but I'd really like to know what I can do about this. I like to have my company employees set up as "Reporter" level users. It lets them see their issue, see how many issues are in before them, and report new issues. It also prevents them from making any unauthorized changes to their own, or others' issues. I just wish there was some way to have the issue-closing e-mail include the note I enter on the ticket to let them know why the issue was closed.

Should I be using a different status level, or is there a template I could edit? I poked around in the templates some, and I found the one I think I'd edit, but I can clearly see I'm in WAY over my head.

Any thoughts would be great!!

Thanks.

There are 10 types of people in the world: Those who understand binary and those who don't.

////\/\ark Spanagel

Network Administrator

Sears Imported Autos

13500 Wayzata Blvd * Minnetonka, MN * 55305

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