29 messages in org.apache.communityRe: At what point do you unsubscribe/...| From | Sent On | Attachments |
|---|---|---|
| Jean T. Anderson | Dec 16, 2005 5:17 pm | |
| Noel J. Bergman | Dec 16, 2005 6:06 pm | |
| Roy T. Fielding | Dec 16, 2005 6:08 pm | |
| Jean T. Anderson | Dec 16, 2005 6:28 pm | |
| Noel J. Bergman | Dec 16, 2005 7:16 pm | |
| Roy T. Fielding | Dec 16, 2005 7:22 pm | |
| Noel J. Bergman | Dec 16, 2005 7:38 pm | |
| Martin Cooper | Dec 16, 2005 8:02 pm | |
| Henri Yandell | Dec 16, 2005 9:26 pm | |
| Antonio Gallardo | Dec 16, 2005 9:37 pm | |
| Mark Thomas | Dec 17, 2005 2:33 am | |
| robert burrell donkin | Dec 17, 2005 7:00 am | |
| Stefano Mazzocchi | Dec 17, 2005 7:09 am | |
| Noel J. Bergman | Dec 17, 2005 8:25 am | |
| Jean T. Anderson | Dec 17, 2005 9:07 am | |
| Mark Thomas | Dec 17, 2005 9:07 am | |
| Jean T. Anderson | Dec 17, 2005 9:13 am | |
| Thorsten Scherler | Dec 17, 2005 9:49 am | |
| Mark Thomas | Dec 18, 2005 11:39 am | |
| robert burrell donkin | Dec 18, 2005 12:25 pm | |
| Sylvain Wallez | Dec 20, 2005 3:50 am | |
| Jean T. Anderson | Dec 20, 2005 8:33 am | |
| Ted Husted | Jan 1, 2006 4:54 am | |
| Davanum Srinivas | Jan 3, 2006 6:16 am | |
| Will Glass-Husain | Jan 3, 2006 4:05 pm | |
| Ted Husted | Jan 4, 2006 7:35 am | |
| robert burrell donkin | Jan 5, 2006 1:10 pm | |
| Ted Husted | Jan 5, 2006 4:08 pm | |
| robert burrell donkin | Jan 9, 2006 2:12 pm |
| Subject: | Re: At what point do you unsubscribe/deny a misbehaving user? | |
|---|---|---|
| From: | Jean T. Anderson (jt...@apache.org) | |
| Date: | Dec 17, 2005 9:13:50 am | |
| List: | org.apache.community | |
Mark Thomas wrote:
Jean T. Anderson wrote:
I think ignoring is an excellent tactic for a developer's list. I worry that isn't strong enough for a user's list, but I also wouldn't want to embark on a path that could backfire.
Not exactly the same situation as yours but one of our users went off on one a few months back and it looked like a flame war was about to start. Rather than flame the guy (and boy was I tempted) I found that an extremely polite reply taking every care to be reasonable whilst quietly pointing out where he was wrong worked very well. I actually got half a dozen messages from other users saying something along the lines of "Great reply. I was about to flame the <insert favourite adjective/noun combination here> but your reply was much better." and best of all, not a single flame in response on the users list.
For reference, my reply is here. http://marc.theaimsgroup.com/?l=tomcat-user&m=113114296007215&w=2
Most of the credit for what I wrote should go to those who responded calmly to a similar rant of his on the dev list.
thanks for the excellent example.
-jean