-----Original Message----- From: Rob Mazeffa [mailto:ro...@techsoftamerica.com] Sent: Monday, November 22, 2004 12:23 PM To: 'even...@lists.mysql.com' Subject: Is the Customer 'role' supported?

I am trying to explore how I can allow our customers to log/view issues in the system, and am using the sample 'Customer' backend.

While playing around, I noticed a warning message at one point that said "only users that have the [customer] role and higher can do such and such....", so it seems like there are hooks for this. However, the 'customer' role is not an available choice in the 'Role' pulldown list. ???

Additionally, I noticed that when listing users (in the 'Manage Users' section), there is a little checkbox at the bottom right called 'Show Customers'. I've added a user who is a customer -> I manually set the customer and contact id for that user in the 'user' table, and deduced that the id for the 'Customer' role is 3, but then Eventum keeps resetting it back to role=4 :-) .

Is there a supported 'customer' role? Perhaps the customer backend API does provide for this, and my problem is that the sample implementation simply isn't addressing it?

Bigger picture, I'd like to have our customers in the system as users, and give them priviledges where they can only:

- enter new issues (perhaps leaving them unassigned, since they presuambly won't have assignment permissions) - view all issues - add comments and attachments for which they are 'authorized' (not sure if this is also currently possible)

Our customers will never be 'assigned' anything, but rather we want them to be able to log new issues and view/search all issues, at a minimum. (if they could freely add comments/attachments to an issue, a la Bugzilla, that would be great. That would be the last item in the above list.)

Thanks,