Hi,

Sorry for sending so many questions recently, but it's just becasue I think it's a great system that I wan't to be as familiar with as possible. Thanks for prompt answers, I really appreciate this.

Now to my new question. when a issue has been fixed and the support user closes the issue, there is no email going out to the customer contact, who is connected to this issue.

Why ist that? The customer contact gets mail as expected when the issue is being assigned to att person within the supporting staff. Is this a setting that we missed (I dont think so) since the customer contact is in the <edit notification list> with the right preferences.

So the email configuration doesn't be the issue here. Where can I look further?

Regards

//Joakim