Milo van der Linden wrote:
I believe the canned email response is some sort of automated messaging
like: thank you for assigning a support issue, a representative will
handle your issue within the next 24 hours.
This would make it some sort of automatic reply
Will this explanation help?
I dont think this is correct. "Canned response" is a prewritten email
for often repeated replies to support queries.
E.g. "THis is a known issue with 1.6.1, please upgrade to 1.7.1" etc.
"Redeemed incidents" I believe only apply when customer integration is
active. This is when the customer has paid for support for a certain
number of 'incidents' ie. support requests. Redeemed incidents is the
number of prepaid incidents that have already been used up.
Frank schreef:
Hi,
I never used this two features, but I need to understand how they work
because I have some difficulties in translating the exact words, can
anyone give me a brief explanation?
Thanks,
Frank
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3 messages in com.mysql.lists.eventum-develRe: Canned responses and redeemed inc...