After three long nights I had to give up on having emails attached to existing tickets. The only outcome was that Eventum now no longer sends our responses either (I think I've hit the 'don't delete email accounts issue' or something similar).

I'm going to start again on a test instance and see if I cannot solve the secret of integration however I have a question - who would _not_ want responses attached to existing issues? Might it be an option to have integration enabled by default and this might have the outcome of removing a lot of the complexity and apparent paradoxes of the whole thing.

Alternatively, if there was some documentation that just laid it out step by step - the comments in the Wiki were promising however these do not mention the 'mandatory' Email Routing Script (misc/route_emails.php).

When I have the script working, I cannot pop for mail and when I can pop for mail, the script does not work. Have two accounts, have the id of the correct account for the script etc etc.

No disrespect intended - we've started off our helpdesk with Eventum because it's written by the MySQL developers so our faith is there, I just could not crack it.

Regards,

Virtual ISP Facility http://www.legion.com.au