3 messages in com.mysql.lists.eventum-usersFW: A couple of questions.| From | Sent On | Attachments |
|---|---|---|
| Tim Uckun | 16 Feb 2006 14:20 | |
| Srivathsan, M IN BLR SISL | 16 Feb 2006 18:26 | |
| Srivathsan, M IN BLR SISL | 16 Feb 2006 18:46 |
| Subject: | FW: A couple of questions. |
|---|---|
| From: | Srivathsan, M IN BLR SISL (M.Sr...@siemens.com) |
| Date: | 02/16/2006 06:46:27 PM |
| List: | com.mysql.lists.eventum-users |
Sorry for not CC-ing the group earlier
-----Original Message----- From: Srivathsan, M IN BLR SISL Sent: Fri 17-Feb-2006 08:15 To: 'Tim Uckun' Subject: RE: A couple of questions.
Hi,
If I have understood your 2nd question - Your setup is something like the following: i. User A is associated with Project P1 ii. He/she won't be associated with any other Project iii. User A should not be aware of other Projects like P2, P3 etc., and should not be able to view the tickets raised in them
If it is so, I still think you can achieve the same by assigning appropriate roles to the users for the individual Projects. As you desire, you can very well have separate admins, users and developers for each of the projects. User Roles are Project-specific in Eventum.
Thanks and rgds, Watson
-----Original Message----- From: Tim Uckun [mailto:timu...@gmail.com] Sent: Fri 17-Feb-2006 08:06 To: Srivathsan, M IN BLR SISL Subject: Re: A couple of questions.
Thanks for the tip about the custom field. I will look into that.
As for the project...
I want each project to have it's own admins, users, developers etc. at the same time I want all other projects to be completely invisible to those users. Each project lives in it's own world completely oblivious to what is going on.
Except of course for the master administrator who is the only one allowed to create projects.
Is that possible?
On 2/17/06, Srivathsan, M IN BLR SISL <M.Sr...@siemens.com> wrote:
Hi Tim,
1. If I have understood your question correctly - you can create a drop-down custom field and associate an "engine" to populate the values. As an example, while creating such a field, you could try using "Developer List" engine - the code for which is found in <eventum-path>/include/custom_field. You can copy-paste the stuff into your own engine (then modify) and associate that with your specific custom field.
2. You can always associate a user to one or more Projects and also modify his/her role (possibly to "Viewer") for the individual projects. If a user is associated with only 1 Project, the switching option either won't be available to him/her or it might not be possible.
Thanks and rgds, Watson
-----Original Message----- From: Tim Uckun [mailto:timu...@gmail.com] Sent: Fri 17-Feb-2006 03:51 To: even...@lists.mysql.com Subject: A couple of questions.
Hello All.
I have successfully installed and tweaked eventum and have started using it. I have a couple of questions though.
1) Is there any documentation of how to implement custom drop down fields that pull from a database? I would love to be able to pull all
of our customers from our internal application and make them available
to the helpdesk personell.
2) Is it possible to lock users to a project so that the user can only view the tickets for that project and is unable to switch projects. We don't use projects anyway because it's not possible to move a ticket from one project to another but I could use the concept of a project to isolate users in other ways.
Thank you.