5 messages in com.mysql.lists.eventum-usersRE: Resolutions
FromSent OnAttachments
Kraer, Joseph11 Jul 2005 07:11 
Joao Prado Maia11 Jul 2005 15:09 
Kraer, Joseph15 Jul 2005 06:37 
Kraer, Joseph19 Jul 2005 06:38 
Joao Prado Maia20 Jul 2005 11:54 
Subject:RE: Resolutions
From:Joao Prado Maia (jp@mysql.com)
Date:07/20/2005 11:54:33 AM
List:com.mysql.lists.eventum-users

Joseph,

Now, for the other part of the issue, our people may reopen a ticket in any possible way. Unfortunately, I can't tell you how they would do it. My guess is that the simplest way for them to reopen a ticket would be to assign it a new status. How can we allow for a resolution change if it is done either way? I am not sure how the Workflow API works; I haven't found any support documentation to aid in its use.

You will need to read up on how the Workflow API works, by looking at this file:

/path-to-eventum/docs/Workflow_API.html

Then you follow the instructions contained in there to create a new Workflow backend, and you will need to extend the appropriate function names, to implement your resolution clean-up. Usually you would only be able to re-open a ticket by updating the status manually by clicking on "Update Issue". On that case you would need to extend the handleIssueUpdated() method, and add your code in there to reset the value of "iss_res_id" to zero.

Makes sense?

--Joao