|Jean T. Anderson||Dec 16, 2005 5:17 pm|
|Noel J. Bergman||Dec 16, 2005 6:07 pm|
|Roy T. Fielding||Dec 16, 2005 6:09 pm|
|Jean T. Anderson||Dec 16, 2005 6:28 pm|
|Noel J. Bergman||Dec 16, 2005 7:16 pm|
|Roy T. Fielding||Dec 16, 2005 7:22 pm|
|Noel J. Bergman||Dec 16, 2005 7:38 pm|
|Martin Cooper||Dec 16, 2005 8:03 pm|
|Henri Yandell||Dec 16, 2005 9:26 pm|
|Antonio Gallardo||Dec 16, 2005 9:37 pm|
|Mark Thomas||Dec 17, 2005 2:33 am|
|robert burrell donkin||Dec 17, 2005 7:01 am|
|Stefano Mazzocchi||Dec 17, 2005 7:10 am|
|Noel J. Bergman||Dec 17, 2005 8:26 am|
|Jean T. Anderson||Dec 17, 2005 9:07 am|
|Mark Thomas||Dec 17, 2005 9:08 am|
|Jean T. Anderson||Dec 17, 2005 9:14 am|
|Thorsten Scherler||Dec 17, 2005 9:49 am|
|Mark Thomas||Dec 18, 2005 11:40 am|
|robert burrell donkin||Dec 18, 2005 12:25 pm|
|Sylvain Wallez||Dec 20, 2005 3:50 am|
|Jean T. Anderson||Dec 20, 2005 8:34 am|
|Ted Husted||Jan 1, 2006 4:55 am|
|Davanum Srinivas||Jan 3, 2006 6:17 am|
|Will Glass-Husain||Jan 3, 2006 4:05 pm|
|Ted Husted||Jan 4, 2006 7:35 am|
|robert burrell donkin||Jan 5, 2006 1:10 pm|
|Ted Husted||Jan 5, 2006 4:08 pm|
|robert burrell donkin||Jan 9, 2006 2:12 pm|
|Subject:||Re: At what point do you unsubscribe/deny a misbehaving user?|
|From:||Sylvain Wallez (sylv...@apache.org)|
|Date:||Dec 20, 2005 3:50:39 am|
Mark Thomas wrote:
Jean T. Anderson wrote:
I think ignoring is an excellent tactic for a developer's list. I worry that isn't strong enough for a user's list, but I also wouldn't want to embark on a path that could backfire.
Not exactly the same situation as yours but one of our users went off on one a few months back and it looked like a flame war was about to start. Rather than flame the guy (and boy was I tempted) I found that an extremely polite reply taking every care to be reasonable whilst quietly pointing out where he was wrong worked very well. I actually got half a dozen messages from other users saying something along the lines of "Great reply. I was about to flame the <insert favourite adjective/noun combination here> but your reply was much better." and best of all, not a single flame in response on the users list.
For reference, my reply is here. http://marc.theaimsgroup.com/?l=tomcat-user&m=113114296007215&w=2
Most of the credit for what I wrote should go to those who responded calmly to a similar rant of his on the dev list.
Reminds me of something that happened on cocoon-dev. One of the guys responsible for the death of Avalon tried to spit his venom in Cocoon.
I replied with a fake SpamAssassin report: http://marc.theaimsgroup.com/?l=xml-cocoon-dev&m=109792613001037&w=2
That could seems like feeding the troll, but the fact that it looked like an impersonal machine-generated message actually made him disappear.