1 message in com.mysql.lists.eventum-develRE: RE: question on reminder conditions| From | Sent On | Attachments |
|---|---|---|
| Guyot, Joseph T. | 13 Jul 2005 08:33 |
| Subject: | RE: RE: question on reminder conditions |
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| From: | Guyot, Joseph T. (JGu...@mednet.ucla.edu) |
| Date: | 07/13/2005 08:33:40 AM |
| List: | com.mysql.lists.eventum-devel |
On May 18 2005 5:24am, Joao Prado Maia wrote:
Chris,
On a reminder condition - if the condition is >24 hours - should the result happen each cycle of the reminders cron job?
No, it should just trigger once, and then stop until Eventum clears out the reminder flag for that particular issue.
--Joao
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greetings!
i wrote to you all a few weeks ago in regards to migrating eventum from a development environment to a production environment. all went well and as the user base grows, we get nothing but compliments on the system. thanks for the system and your previous guidance.
now we are trying to understand the sequence of events for the reminder system. i have some additional follow-up questions based on the scenario above:
what happens after 24 hours if the assignee does not make any changes to the issue? does the reminder fire again with the next cron job for the reminder script?
when you say, "...Eventum clears out the the reminder flag for that particular issue.", does that mean when the assignee performs some action on the issue, the reminder flag clears and no further reminders of that sort will be sent again for that issue? which table and field contains the reminder flag?
in the same scenario above, when is the first reminder sent? is it with the first cron job after submitting the issue with the reminder or after 24 hours?
i reviewed another post in this discussion group that described how to troubleshoot reminders and i have entered a valid email address in the general admin setting "Email Reminder System Status Information". we then setup an issue that would use the reminder system. however, i have yet to receive a troubleshooting email.
in our scenario, a reminder was sent when the next reminder cron job fired. we left the issue alone for the duration of the reminder condition, which was set to greater than one hour. we never received another reminder.
on the other hand, notification emails are sent as expected. any thoughts on why the reminder troubleshooting email is not firing off? have we forgotten a setup procedure?
your assistance is appreciated! joe guyot
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