2 messages in com.mysql.lists.eventum-usersFeedback on Eventum 1.5.2
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Georger Araujo17 Apr 2005 12:06 
Joao Prado Maia18 Apr 2005 07:35 
Subject:Feedback on Eventum 1.5.2
From:Georger Araujo (geor@yahoo.com.br)
Date:04/17/2005 12:06:31 PM
List:com.mysql.lists.eventum-users

Hi,

after a long search for a high-quality, open-source, LAMP-based issue tracker, I just installed Eventum 1.5.2 and it's definitely going live at my company. Great work!

I'd like to point a bug and request a feature.

BUG: when I rename the Default Project, the "Configuration:" section (General Setup, Manage Email Accounts, Manage Custom Fields, Customize Issue Listing Screen) of the Administration screen DISAPPEARS - and adm@example.com switches from "Administrator" to "Manager" for the renamed project. I had to manually hack eventum_project_user (reverted pru_role from 6 to 7 for adm@example.com) in order to be able to do general configuration again. I renamed Default Project because I created several projects and wanted to allow people to open issues anonymously, and didn't want people questioning me "What is this Default Project, listed along E-mail, Telephony, etc?". I know I can always disable Anonymous Reporting for Default Project, but really, do I NEED to keep an empty Default Project?

FEATURE REQUEST: I would like to be able to transfer issues between projects. There are times when one of my users generates a file that is to be transferred to a government agency through their web site. There was a situation when the site was offline, so if Eventum was around then the user would have reported an issue in project "Internet"; but there was an occasion when the agency would refuse the file because the ERP had generated the file with a wrong layout, and in that case the issue would be opened in project "Internet", only to be transferred later to project "Inteq" (the name of the ERP) by my end-user support staff. The way Eventum is now (I believe), my staff would have to close the issue in "Internet" and open an identical one in "Inteq".

No doubt you know this, but it doesn't hurt to point out that the documentation is scarce. I admit most features are self-explanatory, but documentation is always good.

I'm also willing to contribute a Portuguese Brazilian translation. I already translated and customized the issue reporting screen (I live in Brazil and all my end users speak Portuguese), and I'm more than interested in translating the rest.

Eventum is great, let's make it even better. Once again, great work!

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