9 messages in com.mysql.lists.eventum-usersRe: Email Integration.| From | Sent On | Attachments |
|---|---|---|
| Tim Uckun | 21 Feb 2006 15:10 | |
| Tim Uckun | 22 Feb 2006 14:34 | |
| Ryan Lovelett | 22 Feb 2006 14:52 | |
| Tim Uckun | 22 Feb 2006 14:54 | |
| Bryan Alsdorf | 23 Feb 2006 22:08 | |
| Tim Uckun | 23 Feb 2006 23:26 | |
| Ryan Lovelett | 24 Feb 2006 08:25 | |
| Steve Stefanovich | 28 Mar 2006 06:19 | |
| Bryan Alsdorf | 28 Mar 2006 07:54 |
| Subject: | Re: Email Integration. |
|---|---|
| From: | Tim Uckun (timu...@gmail.com) |
| Date: | 02/22/2006 02:54:25 PM |
| List: | com.mysql.lists.eventum-users |
Yes, I have just now gotten it to autoassign.
I had to keep trying different combination of things until something worked. Perhaps an entry in the wiki is in order about this issue.
On 2/23/06, Ryan Lovelett <RLov...@simplifiedsoftware.org> wrote:
Tim you cannot have the subject based routing turned on to get it to make a ticket. Then you have to click on the list of Auto-Creation of issues and get it to be associated with an issue. That is how I got mine to auto create the tickets.
My problem is that I cannot have both at the same time. That is what I'm still trying to figure out.
-----Original Message----- From: Tim Uckun [mailto:timu...@gmail.com] Sent: Wednesday, February 22, 2006 5:35 PM To: even...@lists.mysql.com Subject: Email Integration.
So far I have been able to get eventum to pick up the emails using subject based routing. I would however prefer to have these emails turned into tickets. If I click on "use this email for routing" It does nothing. It checks the email box, marks the message as read does not delete it from the inbox, does not create a new ticket.
Does this mean I can't use subject based routing and auto creation of tickets?