I found an request from another user for the same functionality but it had no response so I am asking again. Is there a way to have the closing comments posted in the notification that goes out to the reporter? I tried to edit the template and add the not_title and not_note to the close notification text and html. It had the area for the text but it was blank. I assume it is because it cannot find the item because the iss_id is not used in the not_ table. Is there anyway to have this functionality?

These are the lines I added to closed.tpl.html:

<tr>

<td align="center" bgcolor="{$cell_color}" class="default_white" nowrap width="150">Closed Status:</td>

<td bgcolor="{$light_color}" width="85%" class="default">{$data.not_title}</td>

</tr>

<tr>

<td align="center" bgcolor="{$cell_color}" class="default_white" nowrap width="150">Closing Comments:</td>

<td bgcolor="{$light_color}" width="85%" class="default">{$data.not_note}</td>

</tr>

</table>

These are the lines I added to closed.tpl.text

----------------------------------------------------------------------

{$data.not_title}

{$data.not_note}

----------------------------------------------------------------------

Any help would be appreciated.

Thank You,

Shawn M. Rolin

Network Support Supervisor

MCSE, MCSA, MCP

KMPH Fox 26/KFRE WB 59