atom feed29 messages in org.apache.communityRe: At what point do you unsubscribe/...
FromSent OnAttachments
Jean T. AndersonDec 16, 2005 5:17 pm 
Noel J. BergmanDec 16, 2005 6:07 pm 
Roy T. FieldingDec 16, 2005 6:09 pm 
Jean T. AndersonDec 16, 2005 6:28 pm 
Noel J. BergmanDec 16, 2005 7:16 pm 
Roy T. FieldingDec 16, 2005 7:22 pm 
Noel J. BergmanDec 16, 2005 7:38 pm 
Martin CooperDec 16, 2005 8:03 pm 
Henri YandellDec 16, 2005 9:26 pm 
Antonio GallardoDec 16, 2005 9:37 pm 
Mark ThomasDec 17, 2005 2:33 am 
robert burrell donkinDec 17, 2005 7:01 am 
Stefano MazzocchiDec 17, 2005 7:10 am 
Noel J. BergmanDec 17, 2005 8:26 am 
Jean T. AndersonDec 17, 2005 9:07 am 
Mark ThomasDec 17, 2005 9:08 am 
Jean T. AndersonDec 17, 2005 9:14 am 
Thorsten ScherlerDec 17, 2005 9:49 am 
Mark ThomasDec 18, 2005 11:40 am 
robert burrell donkinDec 18, 2005 12:25 pm 
Sylvain WallezDec 20, 2005 3:50 am 
Jean T. AndersonDec 20, 2005 8:34 am 
Ted HustedJan 1, 2006 4:55 am 
Davanum SrinivasJan 3, 2006 6:17 am 
Will Glass-HusainJan 3, 2006 4:05 pm 
Ted HustedJan 4, 2006 7:35 am 
robert burrell donkinJan 5, 2006 1:10 pm 
Ted HustedJan 5, 2006 4:08 pm 
robert burrell donkinJan 9, 2006 2:12 pm 
Subject:Re: At what point do you unsubscribe/deny a misbehaving user?
From:Mark Thomas (mar@apache.org)
Date:Dec 17, 2005 9:08:15 am
List:org.apache.community

Jean T. Anderson wrote:

I think ignoring is an excellent tactic for a developer's list. I worry that isn't strong enough for a user's list, but I also wouldn't want to embark on a path that could backfire.

Not exactly the same situation as yours but one of our users went off on one a few months back and it looked like a flame war was about to start. Rather than flame the guy (and boy was I tempted) I found that an extremely polite reply taking every care to be reasonable whilst quietly pointing out where he was wrong worked very well. I actually got half a dozen messages from other users saying something along the lines of "Great reply. I was about to flame the <insert favourite adjective/noun combination here> but your reply was much better." and best of all, not a single flame in response on the users list.

For reference, my reply is here. http://marc.theaimsgroup.com/?l=tomcat-user&m=113114296007215&w=2

Most of the credit for what I wrote should go to those who responded calmly to a similar rant of his on the dev list.

HTH,

Mark