Hi,

We're currently looking very hard at eventum as a replacement for our current customer support ticketing system, and it's inherent Windows/MSSQL/IE dependancy.

I have a number of "issues" with eventum, but will try to keep things down to one per mail.

Firstly, I've got email routing setup up, and email replies are associated correctly. But if someone has closed an issue, and a customer replies later on the issue isn't re-opened. While it's possible to see the email on the "Associate Emails" page, in reality that will get missed, so it'd be nice if the issue was re-opened.

Would it be a simple matter of setting iss_sta_id back to the default status of the project the issue is a member of, if the sta_is_closed != 0?