10 messages in com.mysql.lists.eventum-usersRe: Email integration questions| From | Sent On | Attachments |
|---|---|---|
| Lengyel György | 19 Oct 2007 00:18 | |
| Stephen Garton | 19 Oct 2007 01:13 | |
| Hogg, Michael | 19 Oct 2007 05:02 | |
| Lengyel György | 22 Oct 2007 02:13 | |
| Tibor Gellert | 22 Oct 2007 02:41 | |
| Lengyel György | 22 Oct 2007 03:19 | |
| Hogg, Michael | 22 Oct 2007 05:22 | |
| Bryan Alsdorf | 22 Oct 2007 08:48 | |
| Lengyel György | 22 Oct 2007 10:13 | |
| Lengyel György | 22 Oct 2007 14:41 |
| Subject: | Re: Email integration questions |
|---|---|
| From: | Tibor Gellert (tibo...@openet-telecom.com) |
| Date: | 10/22/2007 02:41:48 AM |
| List: | com.mysql.lists.eventum-users |
Hi György,
I guess the basic idea as per Eventum is to have a dedicated email addresses per projects and per project participants. The project email address can be used to raise new issues (like pro...@company.com) while each project participants will use their own email address to be involved in communication (like gyo...@company.com). Therefore the Eventum project should be setup with pro...@company.com email address while the users' email address should be added to the notification list (eg gyo...@company.com).
Tibor
Lengyel György wrote:
Hi Michael,
I am using a similar setup with itsupport@... for auto creation, but when the issue is created there will be itsupport@... in the notification list (in section "Other"). I am using 2.0.1, how about you?
Hogg, Michael wrote:
Legyel, I think I struggled with similar issues when setting this up myself. I have everything working to my satisfaction now and I wonder if we are using it the same way. In my case: A us...@mycompany.com will email even...@mycompany.com with an issue. Issue is created automatically. user@mycompany is the only one on the notification list. She/He receives updates when status is changed.
What scenario are you using?