3 messages in com.mysql.lists.eventum-usersRE: A couple of questions.
FromSent OnAttachments
Tim Uckun16 Feb 2006 14:20 
Srivathsan, M IN BLR SISL16 Feb 2006 18:26 
Srivathsan, M IN BLR SISL16 Feb 2006 18:46 
Subject:RE: A couple of questions.
From:Srivathsan, M IN BLR SISL (M.Sr@siemens.com)
Date:02/16/2006 06:26:25 PM
List:com.mysql.lists.eventum-users

Hi Tim,

1. If I have understood your question correctly - you can create a drop-down custom field and associate an "engine" to populate the values. As an example, while creating such a field, you could try using "Developer List" engine - the code for which is found in <eventum-path>/include/custom_field. You can copy-paste the stuff into your own engine (then modify) and associate that with your specific custom field.

2. You can always associate a user to one or more Projects and also modify his/her role (possibly to "Viewer") for the individual projects. If a user is associated with only 1 Project, the switching option either won't be available to him/her or it might not be possible.

Thanks and rgds, Watson

-----Original Message----- From: Tim Uckun [mailto:timu@gmail.com] Sent: Fri 17-Feb-2006 03:51 To: even@lists.mysql.com Subject: A couple of questions.

Hello All.

I have successfully installed and tweaked eventum and have started using it. I have a couple of questions though.

1) Is there any documentation of how to implement custom drop down fields that pull from a database? I would love to be able to pull all of our customers from our internal application and make them available to the helpdesk personell.

2) Is it possible to lock users to a project so that the user can only view the tickets for that project and is unable to switch projects. We don't use projects anyway because it's not possible to move a ticket from one project to another but I could use the concept of a project to isolate users in other ways.

Thank you.